Privacy Policy

1. Introduction

Canberra Computer Repairs Pty Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, maintain and protect the information you provide us when using our website and services.

2. Information We Collect

We collect only the information necessary to provide our on-site IT repair services, including:

• Personal Information: Name, phone number, email address, and address (when provided via our contact form).
• Device Information: If you request a service, we may collect details and information about your device, such as a model number, serial number and the issue description.

3. How We Use Your Information

We use your information to:

• Respond to inquiries submitted through our contact form.
• Schedule and provide IT repair services.
• Communication regarding appointments or repair updates.
• Improving our services provided and customer experience.

We do not use your information for marketing purposes unless you have explicitly opted in.

4. How We Protect Your Information

We implement security measures such as Biometric Access, MFA, SSL, Password Protection and Pin Numbers to protect your personal information acquired from unauthorized access, disclosure, or misuse. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Information Sharing

We do not sell, rent, or share your personal information with any third parties, except in the following cases:

• When required by law or any legal proceedings for any account, case or matter.
• When necessary to complete a service request.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected for or as required by law.

7. Your Rights & Choices

You have the right to:

• Request access to any personal information we have on file about you.
• Request corrections to any inaccurate or incomplete information provided.
• Request deletion of your personal data (subject to legal or contractual obligations).

To exercise any of these rights, please contact us.

8. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or any other concern, please contact us at:

Canberra Computer Repairs trading as Help Me iT&D Pty Ltd

ACN: 141 703 317

ABN: 39 141 703 317

Phone: (02) 5127 6037

Email: support@canberracomputerrepairs.com.au

Website: www.canberracomputerrepairs.com.au

By using our services, you acknowledge that you have read and understood this Privacy Policy.