Cancellation Policy
- Appointment Cancellations and Changes:
As a mobile service provider, each appointment requires careful scheduling and travel time. Therefore, we respectfully request that all appointment cancellations or changes be made with at least 24 hours’ notice prior to your scheduled service time.
This allows us to adjust our schedule accordingly and offer the time slot to another client in need of assistance.
- Late Cancellations, Missed Appointments or No Show:
If you cancel or reschedule your appointment with less than 24 hours’ notice, or if you are not in attendance for your scheduled appointment (a “no-show“), a cancellation and administration fee of $99.00 + GST will apply.
This fee covers:
- Travel time,
- Running costs,
- Parking meter fees (where applicable),
- Loss of opportunity to assist other clients,
- Administrative time.
Missed appointments without notice (“no-shows“) will also be subject to the fee outlined in this policy.
- Important Notes:
- The fee is applicable per missed, no-show, late or cancelled appointments.
- This policy applies to all appointment types unless otherwise stated at the time of booking.
- This policy applies to all types of bookings.
- How to Cancel or Reschedule:
Cancellations or rescheduling requests must be made by contacting our office directly by phone or email during business hours (9am – 5pm). We do not accept cancellations via text messages (SMS/MMS/WhatsApp etc) or social media (YouTube, Instagram, Facebook etc). We do not accept cancellations outside of our trading hours unless otherwise agreed upon in writing.
We appreciate your understanding and cooperation with our policy, which enables us to provide fair and efficient services to all of our clients. By booking an appointment with Help Me iT&D Pty Ltd, you agree to this cancellation policy.
If you have any questions or concerns, please do not hesitate to contact us.